Store Refund & Replacement Policy – BRC Mart Maldives

At BRC Mart, we take pride in delivering genuine, fresh, and high-quality groceries, pantry staples, and household essentials across Malé, Hulhumalé, and boats travelling across the Maldives.

1. Perishable Goods (Produce, Dairy, Frozen Items)

Due to the tropical island climate and the sensitive nature of perishable items:

  • Please inspect your fresh fruits, vegetables, dairy, and frozen products upon delivery at your doorstep or boat jetty.
  • If any perishable item is damaged, defective, or incorrect, notify our delivery rider immediately or contact our customer support within 4 hours of delivery.
  • We will provide an immediate replacement on the next delivery trip or issue a refund via BML Transfer / Cash.

2. Non-Perishable Groceries & Canned Goods

For packaged pantry staples, rice, flours, canned tuna, and cleaning supplies:

  • Returns are accepted within 24 hours of delivery if the packaging is unopened, undamaged, and with seals intact.
  • Items returned due to customer change of mind must be in original re-sellable condition.

3. Refund Processing

  • Cash on Delivery (COD): Cash refund handed over upon return or credited via BML transfer.
  • BML Bank Transfer: Refunds are processed directly back to your BML MVR bank account within 24 hours of item verification.

4. Need Help?

Call our hotline at +960 760 5566 or reach our Telegram dispatch team for quick refund or replacement assistance.